Refund Policy

Refund Policy Effective Date: 06/14/2025

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At Alison Bakery, we strive to provide top-tier baked goods, catering, and educational experiences.

 

To ensure clarity and fairness, our refund policy is as follows:

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1. Non-Refundable Deposits & Payments

Deposits for cakes, catering, consultations, workshops, classes, and courses are non-refundable. This policy ensures commitment from both parties and covers costs related to scheduling, preparation, and ingredient sourcing.

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2. Workshops, Classes & Courses

• Payments for all bakery-related workshops, classes, and courses are non-refundable due to pre-planned materials, staffing, and limited spots.

• If unable to attend, customers may transfer their spot to another participant (subject to availability and approval).

• No-shows and last-minute cancellations will not receive refunds or credits.

3. Order Modifications & Cancellations

• Requests for modifications must be made at least 7 days before the event.

• Orders canceled within 14 days of the scheduled date are non-refundable, as materials and labor are committed.

4. Delivery & Setup Issues

• If an issue arises upon delivery or setup, customers must notify us immediately for resolution.

• Refunds or replacements are assessed on a case-by-case basis.

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5. Quality & Satisfaction

• If a product does not meet expectations due to an error on our part, we will evaluate refund or replacement eligibility.

• Refunds will not be provided for personal taste preferences or design variations.

6. Force Majeure

In the event of unforeseen circumstances (severe weather, emergencies, etc.), we will work with customers to find alternative solutions.

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7. Agreement to Policy

By placing an order or enrolling in a course, customers acknowledge and agree to these terms. For inquiries, contact alisonbakery17@gmail.com